📞 CALL CENTER? MORE LIKE YOUR SALES TEAM ON ROCKET FUEL!
At SHIPRO, we don’t just answer phones — we confirm, check, promote, sell, smile, and sometimes resurrect abandoned carts like digital superheroes. We’re the ecommerce call center that actually gets stuff done (and makes it fun).
Got an online store? Awesome. We're your backup call agents – 100% human, 0% boring. Here's what we do:
✅ Confirm orders fast and friendly.
✅ Double-check addresses so your orders don’t end up in Neverland.
✅ Follow up on missed order phone calls and win back customers.
✅ Promote your products with the right voice and vibe.
✅ Even help you find new clients — yep, we’re that good.
We’re the voice of your brand when you’re too busy to pick up, or when you want to grow without growing pains. Is it outsourcing? Technically yes. But with heart, soul, and humor.
🔍 Curious how the magic works? Tap "Find out more" and let’s make your business sound amazing!
What is a call center?
A call center — also known as a contact center — helps online store customers.
Customers can reach out through phone, email, or other communication channels to get assistance.
Call center agents are responsible for answering incoming calls and addressing customer inquiries, including providing information, answering questions, cold calling, and offering tech support.
Additionally, contact centers can play a role in market research and lead generation, making them versatile business assets.
Inbound and outbound call center solutions by SHIPRO
Inbound call centers handle inbound calls, including customer inquiries, and solve problems during or after placing orders.
This involves giving extra details or fixing technical problems, complaints, and concerns.
On the other hand, outbound services manage outbound calls related to marketing drives, promotions, and customer surveys.
Whether it’s incoming or outgoing calls, outsourcing customer service spares the infrastructure costs of an in-house customer service department, giving you more time and resources to focus on growing your business.
Inbound Call Center Services – When Customers Call, SHIPRO Answers A customer who calls is a customer who wants answers. Or clarity. Or just a bit of human attention. In the fast-paced world of ecommerce and services, inbound calls are not just formalities – they're opportunities. And that's where SHIPRO steps in. We offer complete inbound call center services for online stores, high-volume businesses, and companies that want professional, efficient customer communication. What is an inbound call center? An inbound call center means we handle incoming calls from your customers. We’re not robots or rigid scripts – we’re a trained human team that answers in your brand’s name, treating every call with professionalism and empathy. Every conversation matters. Our job is to be your voice when customers have questions, concerns, or issues – and to deliver clear, quick solutions. What we handle in inbound: Answer incoming calls from existing and potential customers Provide information about orders, products, delivery, and payment Check the status of deliveries and COD Handle return requests and post-sale questions Calm dissatisfied customers and solve problems on the spot Redirect specific requests to your internal team Collect customer feedback and insights Whether it’s 10 or 300 calls per day, we treat each one with the same attention and care. Why inbound support matters If a customer can’t get a quick answer, they’ll look elsewhere. But a customer who feels heard and helped is more likely to stay loyal. With SHIPRO’s inbound call center services, you save time and resources while offering your clients consistent, high-quality support. Who it’s for: Online stores managing daily volumes of orders Businesses in delivery, logistics, or ecommerce Brands active on marketplaces and multiple sales channels Companies that want to provide professional customer assistance without internal staff Why work with SHIPRO? Friendly, trained agents Fast response times and flexible hours Easy integration with your systems Regular reporting and performance tracking Transparent costs and scalable plans We offer more than a call center. We offer continuity, trust, and consistent presence. Ready to answer every call like a pro? Let SHIPRO handle your inbound communication and turn each call into a chance for conversion, loyalty, or feedback. Contact us and let’s start talking!
Outbound Call Center Services – When You Make the First Move In ecommerce, waiting means losing. Customers move fast. Competitors are aggressive. Opportunities don’t knock twice. SHIPRO’s outbound call center services give your business the push it needs to grow. An outbound call center means we call your clients. Those who left products in the cart. Those who ordered once but didn’t come back. Or those who just need a nudge to complete the purchase. What we do outbound: Call customers who abandoned their carts Confirm and validate online and phone orders Verify delivery and payment details Sell products or services over the phone Reconnect with inactive clients Promote campaigns and special offers Collect feedback and conduct satisfaction surveys Everything is done in your brand’s name, with the tone and style you need – warm, enthusiastic, professional. Why outbound works In a digital world full of automated messages and cold emails, a real voice makes the difference. We don’t just call – we communicate, build trust, and close sales. Outbound call center is a growth tool – proactive, strategic, and human. Who it’s for: Online stores wanting to recover lost sales Brands launching new campaigns Startups looking to build a customer base Service companies aiming to maintain client relationships Retailers needing support for upselling or post-sale contact SHIPRO’s outbound advantages: Immediate action and real results Sales increase without hiring in-house agents Reactivate old clients and save abandoned orders Run direct and personalized marketing campaigns Save time and control your costs Get clear reports with measurable results At SHIPRO, every call has a purpose, a goal, and a result. The voice that sells, the partner that delivers Our agents are experienced, trained, and driven by results. We personalize every campaign to your market and audience. You’re not just calling – you’re converting. You’re not just promoting – you’re connecting. Ready to make the first move? Don’t wait for your customers to come to you. Let SHIPRO help you reach them first – with efficiency, empathy, and measurable impact. Contact us today and see how outbound calls can lead to real conversions.
Accepting and processing orders over the phone
An experienced call center service provider plays a key role in boosting sales by helping customers place orders and make purchases over the phone.
People call to order by phone for a few reasons:
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They like a product but aren’t sure about ordering online.
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They don’t want to miss out on limited-time deals because of unreliable internet connection.
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Their questions were not answered online, but once resolved, they’re ready to buy.
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They prefer ordering from a person for a personal touch.
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They want to customize their order but don’t see the option online.
This is why skilled and friendly dedicated agents are valuable for online stores.
Ecommerce call center outsourcing lets businesses focus on growth instead of handling customer concerns and questions. It also ensures data security, regardless of the expected call volume.
Responding to customer inquiries
An experienced call center service provider plays a key role in boosting sales by helping customers place orders and make purchases over the phone.
People call to order by phone for a few reasons:
-
They like a product but aren’t sure about ordering online.
-
They don’t want to miss out on limited-time deals because of unreliable internet connection.
-
Their questions were not answered online, but once resolved, they’re ready to buy.
-
They prefer ordering from a person for a personal touch.
-
They want to customize their order but don’t see the option online.
This is why skilled and friendly dedicated agents are valuable for online stores.
Ecommerce call center outsourcing lets businesses focus on growth instead of handling customer concerns and questions. It also ensures data security, regardless of the expected call volume.
Call handling from omnichannel commerce
Many online businesses leverage the sales-boosting power of omnichannel marketing, commerce, and customer support.
This strategy allows your customers to blend online and offline experiences in the most convenient way.
An off-shore call center that offers a global response to customer service calls ensures all customers have the support they need to complete their orders.
The call center also has another advantage. It can gather data about which online channels attract the most traffic and make the most sales.
Communicating with customers in multiple languages
offers customer support services over the phone in English and an impressive 4 languages.
This sets our team apart in the market and, more importantly, empowers our Partners to expand their businesses internationally.
We offer more than just a third-party contact center; it’s an out-and-out outsourced call center solution that strengthens our Partners’ growth journeys.
The standard for customer communication
We use a dedicated CRM system for consistent and high-quality customer service. We train each call center operator to uphold the highest communication standards.
Our goal is simple: to ensure your customers experience understanding, professionalism, and quick issue resolution.
When you team up with SHIPRO, you won’t need to worry about finding, training, or managing call center staff.
You can benefit from our skilled offshore call centers without the hassle of recruitment and training.
Instead, you can focus on growing your online business.
Our call center experts take care of incoming calls for you. It’s a smart strategy to give your business a boost without compromising customer relationships and customer conversion
Plans worth every dollar
Connect anywhere
SHIPRO excels in number coverage, enabling seamless communication with your customers no matter where they are located.
Connect seamlessly
Our business calling software integrates with popular CRMs and helpdesk solutions, allowing you to expand your toolstack and meet your team’s unique needs.
Get Top-level 24/7 Support
Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.
PRICE
CALL CENTER SERVICES
Experience for satisfaction guaranteed
23 eur/ luna
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500 apeluri pe luna
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confirmare comanda
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confirmare adresa
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confirmare data de livrare
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verificare confirmare sume ramburs
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68 eur / luna
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pana la 1000 apeluri pe luna
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confirmare comanda
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confirmare adresa
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confirmare data de livrare
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verificare confirmare sume ramburs
148 eur / luna
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peste 1000 apeluri pe luna
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confirmare comanda
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confirmare adresa
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confirmare data de livrare
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verificare confirmare sume ramburs
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actualizare status comanda telefonic
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suport 7 zile pe saptamana
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asistenta clienti privind produsele comercializate
MULTILINGUAL CALL CENTER
MORE LIKE A SUPERPOWERED COMMUNICATION HUB!
MORE LIKE A SUPERPOWERED COMMUNICATION HUB!
Why speak just one language when your customers speak five? At SHIPRO, our multilingual call center doesn’t just talk the talk — it talks your customers’ talk, wherever they are.
From English to Spanish, Italian to Hungarian, Romanian to “whatever-your-market-needs”, our international call agents are here to confirm orders, fix address mix-ups, follow up on order phone calls, and charm your clients like locals do.
✅ Confirm orders in your customer’s language.
✅ Offer real support that doesn’t get lost in translation.
✅ Build trust and boost conversions.
✅ Promote your brand with the right accent — literally.
✅ Expand your business into new markets without the headaches.
Whether you're a growing online store or a bold ecommerce empire in the making, our ecommerce call center is your voice — friendly, fast, and fluent.
🗣️ Want to sound global without hiring globally? Hit "Find out more" and let's speak success in every language!
CALL CENTER ROMANIA - Ecommerce Call Center -SHIPRO Courier and Fulfillment
If you spend your days packing, sorting and making AWBs instead of growing your business, it's time to contact us. We do fulfillment differently: clear, efficient, digital, without complications.
📦 Want to know how we can manage your inventory? We'll show you exactly.
📦 Do you have questions about integrating with your online store? We have solutions.
📦 Don't know how much it costs? You get the full offer, without vague estimates.